At Rustic Aire Essentials, each product is handcrafted in small batches using carefully selected ingredients. We proudly ship to customers around the world and appreciate your support of our small business.

Shipping Policy

Order Processing

All Rustic Aire Essentials products are handmade in small batches.

• Orders are typically processed within 3–7 business days.
• During product launches, holidays, sales events, or periods of high demand, processing times may extend to 10–14 business days.
• Processing times do not include weekends or holidays.

Once your order ships, you will receive a confirmation email containing tracking information.

Domestic & International Shipping

Rustic Aire Essentials currently ships worldwide.

Delivery times vary depending on destination, customs processing, and carrier availability.

Estimated delivery times:

United States

• Standard Shipping: 3–7 business days
• Priority Shipping: 2–5 business days

Canada

• 7–14 business days

Caribbean

• 7–21 business days

Europe

• 10–21 business days

Australia, New Zealand & Asia

• 10–30 business days

Please note that these delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, or carrier delays.

Customs, Duties & Import Taxes

International customers are responsible for any customs fees, import duties, VAT, taxes, or brokerage fees imposed by their country.

Rustic Aire Essentials is not responsible for delays caused by customs clearance procedures.

If a package is refused due to unpaid customs fees or import duties, any return shipping costs and original shipping charges will be deducted from any eligible refund.

Tracking Information

Tracking information is provided once your order has shipped.

Please allow up to 48 hours for tracking updates to appear within the carrier's system.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, Rustic Aire Essentials is not responsible for delays, lost packages, or stolen deliveries.

If your package is marked as delivered but cannot be located:

• Check with neighbors or household members.
• Contact your local postal carrier.
• Verify the shipping address provided at checkout.

Customers may be required to file a claim directly with the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information.

Orders returned due to an incorrect address may be reshipped at the customer's expense.